About Shastra
- What is Shastra?
Shastra is a B2B e-commerce digital platform that connects local Indian artisans, manufacturers and suppliers with international buyers to promote India’s rich heritage art and support small businesses that deal in various lifestyle products.
- How does Shastra curate products?
We have a team of experts who design and develop merchandise keeping the rich heritage of India in mind and applying modern day applications. With the help of our wide network of small manufacturers, artisans and suppliers who curate various lifestyle products, we are able to deliver to you, our products.
Account
- Why do I need to provide my EIN/SSN to sign up?
You need to provide these details to ensure seamless account setup, compliance with US tax laws and to verify your business. If you are a sole proprietorship, please provide your Social Security Number. If you are a corporation, partnership, LLC, or LLP, please provide your Employer Identification Number for activating your buyer account.
- How do I verify my account?
Once you’ve registered yourself as a buyer at https://www.shastrahome.com/, we will send you a verification email to the email address you used during registration.
- How do I update my contact information?
You can update all personal and business-related info by accessing your buyer dashboard. To change your registered mobile number and email address, please contact contact@shastrahome.com
- Why am I unable to sign into my account?
If you’re unable to sign into your account, please recheck your credentials and reset your password by clicking on ‘Forgot Password’. For additional support please contact contact@shastrahome.com
- How do we protect your information?
We protect your information by using Secure Sockets Layer (SSL) software. SSL is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing non-authorized individuals from reading and modifying any information transferred, including potential personal details.
Orders
- Is there a minimum order dollar amount?
The minimum order dollar amount is $350.
- Can I order in bulk?
If you wish to order in bulk, please send us an email at contact@shastrahome.co
- Can I request for a quote, or send an order query?
Yes. Please submit your request to contact@shastrahome.com
- Can I order a sample?
In some cases, yes. Please submit your request to contact@shastrahome.com and we will advise you if the item you wish to sample is available for shipment. In some cases, there will be a charge for the sample which will be advised at the time of order.
Shipping and Delivery
- Where is my order?
If you wish to track your order, please click here, enter your order ID and select ‘proceed’.
- How long does it take for an order to be shipped?
It usually takes 3-7 business days for an order to be shipped. In case of any operational delays affecting the time of delivery, you will be notified via email.
- My order is delayed. What can I do?
We’re Sorry! While we aim to ensure that your order is delivered on time, shipping delays might be caused due to bad weather, and other unforeseen circumstances. Please reach out to contact@shastrahome.com for any help regarding shipping.
Payments
- Why has my payment failed?
In case of a failed payment, please contact contact@shastrahome.com. If the amount has been debited from your account, kindly send us the payment reference number. In most cases, the amount will be credited back into your account within 7-10 working days.
- What modes of payment are accepted?
We accept all major Credit Cards (Visa, Mastercard, and American Express), and verified checking accounts. You can manage all payment methods in your dashboard.
Customer support
To chat with a customer support representative:
Email us at contact@shastrahome.com
Write to us at:
Shastra Home, Inc
Attention: Customer Support
123 Oak Lawn Avenue
Dallas, TX 75207