- What is Shastra?
Shastra is a B2B e-commerce digital platform that connects local Indian artisans, manufacturers and suppliers with international buyers to promote India’s rich heritage art and support small businesses that deal in various lifestyle products.
- How does Shastra curate products?
We have a team of experts who pick out the most suitable products for all your customers’ requirements with the help of our wide network of small manufacturers, artisans and suppliers who curate various lifestyle products.
- Why do I need to provide my EIN/SSN to sign up?
You need to provide these details to ensure seamless account setup, compliance with US tax laws and to verify your business. If you are a sole proprietorship, please provide your Social Security Number. If you are a corporation, partnership, LLC or LLP, please provide your Employer Identification Number for activating your buyer account.
- How do I verify my account?
Once you’ve registered yourself as a buyer at https://www.shastrahome.com/, we will send you a verification email to the email address you used during registration.
- How do I update my contact information?
You can update all personal and business related info by accessing your buyer dashboard. To change your registered mobile number and email address, please contact email@example.com
- Why am I unable to sign into my account?
If you’re unable to sign into your account, please recheck your credentials and reset your password by clicking on ‘Forgot Password’. For additional support please contact firstname.lastname@example.org
- How do we protect your information?
We protect your information by using Secure Sockets Layer (SSL) software. SSL is the standard technology for keeping an internet connection secure and safeguarding any sensitive data that is being sent between two systems, preventing non-authorized individuals from reading and modifying any information transferred, including potential personal details.
- Is there a minimum order dollar amount?
The minimum order dollar amount is $300.
- Can I order in bulk?
If you wish to order in bulk, please send us an email at email@example.com
- Can I request for a quote, or send an order query?
Yes. Please submit your request to firstname.lastname@example.org
- Can I order a sample?
In some cases, yes. Please submit your request to email@example.com and we will advise you if the item you wish to sample is available for shipment. In some cases, there will be a charge for the sample which will be advised at the time of order.
Shipping and Delivery
- Where is my order?
If you wish to track your order, please click here, enter your order ID and select ‘proceed’.
- How long does it take for an order to be shipped?
It usually takes 3-7 business days for an order to be shipped. In case of any operational delays affecting the time of delivery, you will be notified via email.
- My order is delayed. What can I do?
We’re Sorry! While we aim to ensure that your order is delivered on time, shipping delays might be caused due to bad weather, and other unforeseen circumstances. Please reach out to firstname.lastname@example.org for any help regarding shipping.
- Why has my payment failed?
In case of a failed payment, please contact email@example.com. If the amount has been debited from your account, kindly send us the payment reference number. In most cases, the amount will be credited back into your account within 7-10 working days.
- What modes of payment are accepted?
We accept all major Credit Cards (Visa, Mastercard, Diner, American Express), and verified checking accounts. You can manage all payment methods in your dashboard.
Returns /Refunds/Cancellations (Will Finalise once all policies have been made)
- What is your return/refund policy?
Items are entitled to be refunded or returned based on the individual circumstances. If an item is damaged during shipping, a replacement item, if available, will be sent free of charge. Otherwise, the amount of your purchase will be refunded plus a portion of the freight you were charged. If you are unhappy with the item you received, an explanation will be needed before the item will be considered for a return and refund.
- How do I return a product/receive a refund?
Submit your request to firstname.lastname@example.org and a member of our team will contact you to discuss your return request. Please include your order number and the item number(s) in question. You may also log into your account and go to “My Orders”, enter the order number and identify the item number(s) in question. A member of our team will contact you to discuss your return request.
Once approved, your refund will be processed and/or a return authorization, including a return shipping label, will be issued and emailed.
Once you have shipped your return, you can track your return via track & trace page link shared in the Return Authorization email. You will be notified via email once you return has been processed and the refund has been issued.
- How long does it take to get a refund?
We will refund the value of your returned item(s) excluding the delivery fees within five (5) business days after receiving your return.
Once we have received your return shipment in our warehouse, we will send you an email confirming receipt of the parcel.
The refund amount will be credited to the original source of payment.
- Can I cancel an order?
An order may be cancelled up until payment has been processed. If a payment has been processed, please contact us at email@example.com andwe will contact our fulfilment partner and attempt to cancel the order before shipment.
To chat with a customer support representative:
Email us at firstname.lastname@example.org
Write to us at:
Shastra Home, Inc
Attention: Customer Support
123 Oak Lawn Avenue
Dallas, TX 75207